Jumia Nigeria Recruitment 2025/2026 for Graduates: Jumia Nigeria is recruiting suitably qualified candidates to fill the following positions below.
Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners.
READ ALSO: United Bank for Africa (UBA) Recruitment 2025
Jumia Nigeria Recruitment 2025/2026 for Graduates.
JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
READ ALSO: How to Apply FG N75Bn MSME Survival Fund Application Form & Portal
SLA and Planning manager – Jumia (Full Time)
Job Location: Lagos
Job Objective
Oversee Cost planning topics for Jumia Services. Facilitating all Jumia Services departments know their budget and actual costs to achieve their KPIs and targets.
Key Responsibilities
- Budget and Cost Management
- Analyse all revenue and cost flow and materials consumption for Jumia Services and maintain control on the same.
- Assist to manage all Jumia Services department budgets and monitor daily actual fulfillment expenses and JS effective pricing.
- Collaborate with all stakeholders to continuously improve the fulfillment costs and spending via clear & measurable optimization costs
- Share daily projections of actual spending Vs budget and flag any possible deviation from the agreed plan.
- Ability to use available tools to facilitate and provide a timely and directive cost reporting and deep dive analysis for the Management about fulfillment costs deviation from plan.
- Prepare and share annual CAPEX additions plan with JS CM, FPA & Cross-Country planning manager.
- Work closely with JSCM, CFO, HoD & HOCs on preparing the bottom up plan & alignment with the top down for the Country
- Assist HoD to efficiently prepare, plan & monitor their service pricing.
- Monthly validation monitor of effective service pricing
- Interprets, projects & evaluates Country’s spending.
- Fully owns and manage the JS country planning tool (SLA planning tool)
- Participate in all Country standup meetings & T1 war rooms
- Operations and performance & people management
- Works closely with HoD on improving productivity and optimizing costs
-
- Work closely with HR BP to maintain a monthly up to date employee list and depts
- Always assist all new product development and improvement in all existing products and ensure optimal inventory level.
- Ensure that all financial processes associated with warehouse for each financial month, quarter and year e end are executed accurately and in a timely manner at Executive level
Qualification & Experience
- Bachelors. Degree (Finance, Business Administration, Economics
- Expert with google suite and MS office, mainly google sheets and excel with excellent command of all key formulas and including Excel formulas, pivot tables & macros creation.
- GoodRelevant professional certification in Finance, planning and Analysis.
We offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
How to Apply
Interested applicants should click here to apply online.
Aftersales Manager – Jumia (Full Time)
Job Location: Lagos
Job Objective
Responsible for accurately processing return of items from customers by evaluating the customer claims and products details. Manages the process for items going to inventory, vendors and customers.
Key Responsibilities
- Aftersales Process and Team Management
- Oversee the process of receiving and reconciliation of packages from Network team
- Ensure that proper quality check is done on each item that comes to the aftersales to ascertain customer claims
- Ensures all packages are processed on time
- Prevent losses through continuous process monitoring and tracking of all items processed by aftersales.
- Queue management of items in transit to and items received at the aftersales
- Performance management including appraisals and training of the Aftersales team on new systems improvements
- Improve overall efficiency in Aftersales by suggesting systems improvement
- Escalate issues to senior management within an appropriate time frame and provide fulfilment manager with end of day / shift handover information.
Qualification & Experience
- Bachelors. Degree (Logistics- supply chain,) or a good degree
- Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc
- Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
- Minimum of 4 years FMCG, or warehouse management or order management experience
- Experience with quality assessment and control management
- Experience managing an aftersales process in FMCG or E-Commerce will be an added advantage
- Performance-driven, ability to handle pressure and be able to meet strict deadlines.
- Attention to detail and high level of accuracy and precision.
- Self-organization, coordination, prioritization, follow up and problem-solving skills.
- Excellent communication skills (written and verbal)
- Strong interpersonal skills and the ability to motivate staff.
We offer
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
How to Apply
Interested applicants should click here to apply online.
